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|Position||Personal Lines Customer Service Representative|
|Company||Johannesen-Farrar (JF) Insurance|
Job Description: Our office continues to grow, and we are looking to hire the right individual to join our independent agency as a Personal Lines Customer Service Representative. We are seeking an individual who has good communication skills, enjoys building relationships with customers, pays attention to detail, and is a problem solver. This is a full-time position, and our mission is to provide friendly, professional personal service to our current clients and new customers. As an independent agency, we have the advantage of offering insurance solutions from several different insurance companies.
Requirements: Possess a genuine willingness to learn to be intuitive and resourceful. Maintain an upbeat, positive, and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru, and follow-up. Practical experience with computers required. Experience with agency management systems, especially AMS 360, a plus but not required, willing to train the right candidate. A Property and Casualty license is also a plus; however, we will train the right individual.
Key Responsibilities: Ensure customer satisfaction, growth, and retention by providing top quality service and problem-solving. Renewal reviews; Communicate via phone or email with customers on their monthly expiration lists. Intake client’s information for quoting purposes; input information into agency management and rating system; finalize and review quotes with the client; process policy changes and renewals; process customer payments within the office, via the internet, and on the phone. Process customer claims when necessary. Help staff immediately greet all customers via phone, internet, or personally in a friendly and helpful manner. Treat all people as you would want to be treated.
Salary range negotiable and commensurate with experience. Full-time position includes health insurance, life insurance, disability insurance, paid time off, day shift Monday to Friday, and profit-sharing plan. We take great pride in maintaining a professional office environment and our history of long-time family-like relationships with all our associates.
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