Itinerary

Take an active part in your association by attending this valuable meeting. PIA’s leadership will report on important updates and benefits from both the state and national level. New board members will be elected and all individuals from a PIAW member agency have the privilege to vote.  

2021 Board Nominees, to be elected to a three-year term.

Tracy Sabol
Robertson Ryan & Associates, Inc.

Mike Endres
Endres Insurance Agency, Inc.

Ryan Butzke, CIC, CISR
Northbrook Insurance Associates, Inc.

Customer Service in the Internet Age/The Virtual Agency

Merely providing good customer service is no longer good enough. Today’s consumers’ expectations have changed. Their expectation of what makes an excellent customer experience is changing even more quickly. Successful agencies that look toward the future will need to adapt and change as fast or faster than the consumers they serve. This program provides a roadmap for what it takes to create an experience that will keep customers coming back. Come away with specific steps you can take today.

Steve is the insurance technology authority. Drawing on decades of experience in the insurance industry, he wrote The Bezos Letters: 14 Principles to Grow Your Business Like Amazon, which has become a Wall Street Journal, USA Today, and international bestseller.

Emotional Intelligence: Managing Emotions to Enhance Relationships

Imagine if you couldn't understand when a co-worker was angry, your supervisor was frustrated, or a friend was feeling sad. The ability to understand, interpret, and respond to the emotions of others has a crucial impact on professional and personal success. Discover how achieving a greater understanding of and better managing our own emotions—while influencing those of others—can significantly enhance performance, build stronger relationships, and achieve higher levels of success for ourselves and the organizations we work for.

Time Management: How to Manage 24 Hours with Plenty of Time Left for Fun

We’ve all been told to slow down, take our time, let it go, hurry up and to do it now. But how many of us understand the basic concepts of successful time management?  This session will discuss the importance of organizing time, delegating tasks to save time, and how to wisely manage the 24 hours given to us each day.  Participants will learn the art of time wasters, time savers, and time managers.

Pre-suasion: Setting the Stage for Success and Happiness

Much of your professional success and personal happiness depends on your ability to influence people to say yes to you. How you set up the moment before attempting to influence someone can make all the difference between hearing yes or no. Brian Ahearn will introduce you to the psychology of pre-suasion and show you how to ethically tap into the psychology so people are more mentally, physically, and emotionally open to whatever you ask. Do this well and you’ll hear yes sooner and more often. The result, you will enjoy greater success at the office and happiness at home.

• Outgoing & Incoming President
• Outgoing Board of Directors
• Installation of new Officers & Directors
• Wisconsin Outstanding CSR of the Year
• Company Representative of the Year
• Stony Steinbach Achievement Award
• Ron Von Haden Agent of the Year