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Outstanding CSR of the Year

2021-OCSRY-LogoThis prestigious award, created in 1991 by the Societies of CISR and CIC recognizes the important role the customer service representative plays in the day-to-day care and service of the customer. The award honors the CSR who demonstrates through dedication and performance, the highest level of personal and professional achievement. The PIA Board of Directors and the Education Committee use a comprehensive process to select Wisconsin’s recipient.

The competition is open to any insurance customer service representatives or candidates primarily responsible for customer service regardless of affiliation or professional designation. Candidates interested in participating in the competition may also nominate themselves.

Nicholas Oleniczak, CISR2021 Winner
Nicholas Oleniczak, CISR!

We would like to congratulate our 2021 recipient, Nicholas Oleniczak, CISR, from M3 Insurance, Inc. Nick will receive this great award at Engage 2021.

Nick was chosen as one of five finalists for the National Outstanding CSR of the Year. He will received a $500 cash award and a garnet and gold lapel pin. His essay will be featured in the Winter edition of Resources and listed with the other finalists in the Fall Rough Notes.



Previous Recipients

2020 - Jenna Moehrke, CISR
2019 - Haylie Schmit, CISR Madison, WI
2018 - Stacey Migliano, CISR, Kenosha, WI
2017 - Kathleen Grossen, CIC, CISR, Monticello, WI
2016 - Robyn Henslin, CIC, CISR, Middleton, WI
2015 - Ericka L. Berceau, CISR, Greenfield, WI
2014 - Alissa Rosenow, CISR, New Berlin, WI
2013 - Lindsey Hamielec, CIC, CISR, Madison, WI
2012 - Maggie Tirschman, CIC, CISR, Madison, WI
2011 - Kara Plowman, New Berlin, WI
2010 - Wendy Gerken, CISR, Baraboo, WI
2009 - Angie Aide, CISR, New Berlin, WI
2008 - Christy Hewitt, New Berlin, WI
2007 - Jacqueline Levenske, CIC, New Berlin, WI
2006 - Megan Rafko, New Berlin, WI
2005 - Wendy Matousek, New Berlin, WI
2004 - Cyndi Gustavson, CISR, New Berlin, WI
2003 - Wendy Beck, West Bend, WI
2002 - Kelly Godejohn, CISR, Port Washington, WI
2001 - Cathleen Ferguson, CISR, Port Washington, WI
2000 - Jeanne L. Goehrig, CISR, Watertown, WI
1999 - Kelly Kleist, CIC, CISR, ACSR, Madison, WI
1998 - Paige E. Buege, CISR, Oconto Falls, WI
1997 - Beatrice A. Kallman, CIC, CPIW, Madison, WI
1995 - Joanne F. Ganske, CIC, CISR, Cross Plains, WI