Outstanding CSR of the Year
This prestigious award, created in 1991 by the Societies of CISR and CIC recognizes the important role the customer service representative plays in the day-to-day care and service of the customer. The award honors the CSR who demonstrates through dedication and performance, the highest level of personal and professional achievement. The PIA Board of Directors and the Education Committee use a comprehensive process to select Wisconsin’s recipient.
The competition is open to any insurance customer service representatives or candidates primarily responsible for customer service regardless of affiliation or professional designation. Candidates interested in participating in the competition may also nominate themselves.
2026 Wisconsin OCSRY Nom Form
Ideal Award Recipient Candidate:
Anyone, regardless of affiliation or professional designation, whose primary duties center on customer service, is eligible to enter. A CIC or CISR designation is not required. However, we recommend that candidates have a minimum of two years of industry experience and enough experience to share through their essays.
How to Get Started: Fill out the Nomination Form (Either for yourself or someone else)
Nominees will be sent a state specific Competition Entry Form. Entry will include 2 letters of recommendation from professional references and a 500 to 1000-word essay.
Competition Entry Deadline is August 1, 2026!
Reach out to Amy at anitschke@piaw.org with any questions.
Previous Recipients
2025 - Brianna Schwanke, CSRM, Wauwatosa, WI 2024 - Lindsey Henry, CIC, Madison, WI
2023 - Jennifer DeGeorge, CIC, Hartland, WI 2022 - Tiffanie Courtney, CIC, CISR, CRIS, Madison, WI
2021 - Nicholas Oleniczak, CISR
2020 - Jenna Moehrke, CISR
2019 - Haylie Schmit, CISR Madison, WI
2018 - Stacey Migliano, CISR, Kenosha, WI
2017 - Kathleen Grossen, CIC, CISR, Monticello, WI
2016 - Robyn Henslin, CIC, CISR, Middleton, WI
2015 - Ericka L. Berceau, CISR, Greenfield, WI
2014 - Alissa Rosenow, CISR, New Berlin, WI
2013 - Lindsey Hamielec, CIC, CISR, Madison, WI
2012 - Maggie Tirschman, CIC, CISR, Madison, WI
2011 - Kara Plowman, New Berlin, WI
2010 - Wendy Gerken, CISR, Baraboo, WI
2009 - Angie Aide, CISR, New Berlin, WI
2008 - Christy Hewitt, New Berlin, WI
2007 - Jacqueline Levenske, CIC, New Berlin, WI
2006 - Megan Rafko, New Berlin, WI
2005 - Wendy Matousek, New Berlin, WI
2004 - Cyndi Gustavson, CISR, New Berlin, WI
2003 - Wendy Beck, West Bend, WI
2002 - Kelly Godejohn, CISR, Port Washington, WI
2001 - Cathleen Ferguson, CISR, Port Washington, WI
2000 - Jeanne L. Goehrig, CISR, Watertown, WI
1999 - Kelly Kleist, CIC, CISR, ACSR, Madison, WI
1998 - Paige E. Buege, CISR, Oconto Falls, WI
1997 - Beatrice A. Kallman, CIC, CPIW, Madison, WI
1995 - Joanne F. Ganske, CIC, CISR, Cross Plains, WI
