Posts by nwhite
Wisconsin Agencies Hit with ADA Lawsuit Threats
Wisconsin Agencies Hit with ADA Lawsuit Threats By: Pete Hanson, CAE, CISR The Americans with Disabilities Act of 1990 (ADA) has guided the construction and remodeling of buildings with public accommodations for 30 years now, improving access to retail businesses and other public places for persons with disabilities. An unfortunate side effect to expanding opportunities…
Read MoreJennifer DeGeorge is Named Wisconsin’s 2023 Outstanding CSR of the Year
Jennifer DeGeorge Is Named Wisconsin’s 2023 Outstanding CSR of the Year Madison, WI – The Professional Insurance Agents of Wisconsin (PIAW) is pleased to announce that the 2023 recipient of Wisconsin’s Outstanding CSR of the Year Award is Jennifer DeGeorge, CIC of Vizance in Hartland, WI. The Outstanding CSR of the Year award was created…
Read MoreNo Raffle for You!
No Raffle for You! By: Robert Procter & Judd Genda | Axley Attorneys In the world of insurance marketing, nothing seems to be easy. One question that came to us was whether an agency could hold a “raffle” at a golf hole that it was sponsoring where there would be no charge to enter, anyone…
Read More5 Tips for Better Digital Client Communication
5 Tips for Better Digital Client Communication By: Linda Apolinski Not so surprising statistic according to Zippia: nearly 350 billion emails are sent worldwide every day*. But here is a stunning statistic – the average email open rate is only 18 percent. Less than 2 out of every 10 emails sent are ever opened. Yikes!…
Read More15 Safety Tips to Help You Enjoy the Fourth of July
15 Safety Tips to Help You Enjoy the Fourth of July The Fourth of July is coming up quick! Barbecues, family, friends, lake activities and fireworks… A great summer holiday in the making but hazards will be everywhere. With the weekend and upcoming holiday right around the corner, there is no better time to review…
Read MoreMotor Vehicle Records: Agents Beware!
Motor Vehicle Records: Agents Beware! By: Robert Procter & Judd Genda | Axley Attorneys Recently, we’ve been receiving inquiries from agents about the usage and disclosure of motor vehicle records (MVRs). This issue comes up all the time and it is important to remind agents about the law and consequences. Insureds often request copies of…
Read MoreBest Practices vs. Customer Relations | Do I Have to Forsake My Client to Protect Myself?
Best Practices vs. Customer Relations | Do I Have to Forsake My Client to Protect Myself? By: Robert Procter & Judd Genda | Axley Attorneys Should an agency contact a client to notify it that its policy is being cancelled for failure to pay the premium (direct billed by the carrier)? Risk managers and errors…
Read MoreI’ll Take OCI License Suspension or Revocation for $500.
I’ll Take OCI License Suspension or Revocation for $500. By: Robert Procter & Judd Genda | Axley Attorneys At the PIAW Insurance Hotline, we receive many telephone calls from agents facing investigations or enforcement actions by the Office of the Commissioner of Insurance (OCI). As anyone that has been subject to an OCI investigation or…
Read MoreE&O Claims | To Report, or Not to Report – That Is the Question
E&O Claims | To Report, or Not to Report – That Is the Question By: Judd Genda & Robert Procter | Axley Attorneys One of the more frequent questions that we receive at the PIA Legal Hotline is whether an agent should report a potential claim to his or her E & O carrier. Usually, the facts…
Read MoreThe Dos and Don’ts of Unlicensed Customer Service Representatives & Employees
The Dos and Don’ts of Unlicensed Customer Service Representatives & Employees By: Judd Genda and Robert Procter | Axley Attorneys For as long as there have been independent insurance agencies, agencies have relied upon customer service representatives (CSRs) and other unlicensed employees to assist in their day-to-day operations. These unlicensed employees have become critical to…
Read More