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April Tarras of Advantage Insurance Agency in Plymouth has been serving as a Director on the PIA Board since 2023. During her career, she has served in many capacities, both as a carrier representative and now as an agency owner. April’s involvement with PIA is deeply-rooted, with her serving on many committees dating back to…

When the company that built an AI tool won’t release it to the public. What happened, and why insurance agencies need to pay attention… By Lamar Garrett | Redbird Security Last month, Anthropic, one of the most prominent AI companies in the world, built something that alarmed even them. Their new model, called Claude Mythos,…

PIA of Wisconsin members are encouraged to participate in an important membership survey being conducted by PIA National. The survey is designed to gather feedback from insurance professionals across the industry and better understand how the association can continue supporting member success in the evolving independent insurance marketplace. Feedback collected will help guide future programs,…

BY: Melissa Brown, CPIA | PIA Director As independent insurance agents, we do far more than match clients with the right coverage. We often become educators, advocates, and steady voices during stressful moments. Sometimes that support looks like guiding someone through a claim. Other times, it’s helping them navigate something as simple – and overwhelming…

In general, unlicensed Customer Service Representatives (CSRs) are not able to sell, solicit, bind, or negotiate insurance, nor should they recommend, interpret, or discuss coverages with clients. They can act as a go-between for the licensed producer and the client for certain activities – however, matters such as coverage advice or coverage changes must always be reviewed…