Blog
BY: Melissa Brown, CPIA | PIA Director As independent insurance agents, we do far more than match clients with the right coverage. We often become educators, advocates, and steady voices during stressful moments. Sometimes that support looks like guiding someone through a claim. Other times, it’s helping them navigate something as simple – and overwhelming…
Read MoreIn general, unlicensed Customer Service Representatives (CSRs) are not able to sell, solicit, bind, or negotiate insurance, nor should they recommend, interpret, or discuss coverages with clients. They can act as a go-between for the licensed producer and the client for certain activities – however, matters such as coverage advice or coverage changes must always be reviewed…
Read MoreRepresentative Callahan receives his award from (from left) PIA Legislative Committee Members Christian Montezon & Ken Werner Jr., PIA Executive Director Pete Hanson and Communications Director Natalie White The Professional Insurance Agents of Wisconsin (PIA) is pleased to announce Representative Calvin Callahan (R – Tomahawk) as the Assembly recipient of PIA’s 2025 Legislative Excellence Award,…
Read MoreOn April 8th, Governor Tony Evers signed PIA-priority Senate Bill 531 into law as 2025 Wisconsin Act 260. This legislation, brought to the forefront by PIA’s Ken Werner Jr., marks a significant step forward in addressing post-loss Assignment of Benefits (AOB) contracts. From Priority Issue to New Law Wisconsin Act 260, authored by Senator Mary…
Read MoreBy: Shannon Wiegman, PIA Director Artificial intelligence is rapidly becoming part of daily operations in Wisconsin insurance agencies. From automated quoting to documentation assistance, AI offers tools that can streamline work and reduce administrative burden. But for many independent agents, one concern rises above all: How do we embrace AI without losing the personal service…
Read MoreSen. Romaine Quinn receives his award at his Capitol office from PIA Executive Director Pete Hanson and Communications Director Natalie White. Madison, WI – The Professional Insurance Agents of Wisconsin (PIA) is pleased to announce that Senator Romaine Quinn (R – Birchwood) has been named the Senate recipient of PIA’s 2025 Legislative Excellence Award, in…
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