Posts by nwhite
5 Tips for Better Digital Client Communication
5 Tips for Better Digital Client Communication By: Linda Apolinski Not so surprising statistic according to Zippia: nearly 350 billion emails are sent worldwide every day*. But here is a stunning statistic – the average email open rate is only 18 percent. Less than 2 out of every 10 emails sent are ever opened. Yikes!…
Read More15 Safety Tips to Help You Enjoy the Fourth of July
15 Safety Tips to Help You Enjoy the Fourth of July The Fourth of July is coming up quick! Barbecues, family, friends, lake activities and fireworks… A great summer holiday in the making but hazards will be everywhere. With the weekend and upcoming holiday right around the corner, there is no better time to review…
Read MoreMotor Vehicle Records: Agents Beware!
Motor Vehicle Records: Agents Beware! By: Robert Procter & Judd Genda | Axley Attorneys Recently, we’ve been receiving inquiries from agents about the usage and disclosure of motor vehicle records (MVRs). This issue comes up all the time and it is important to remind agents about the law and consequences. Insureds often request copies of…
Read MoreBest Practices vs. Customer Relations | Do I Have to Forsake My Client to Protect Myself?
Best Practices vs. Customer Relations | Do I Have to Forsake My Client to Protect Myself? By: Robert Procter & Judd Genda | Axley Attorneys Should an agency contact a client to notify it that its policy is being cancelled for failure to pay the premium (direct billed by the carrier)? Risk managers and errors…
Read MoreI’ll Take OCI License Suspension or Revocation for $500.
I’ll Take OCI License Suspension or Revocation for $500. By: Robert Procter & Judd Genda | Axley Attorneys At the PIAW Insurance Hotline, we receive many telephone calls from agents facing investigations or enforcement actions by the Office of the Commissioner of Insurance (OCI). As anyone that has been subject to an OCI investigation or…
Read MoreE&O Claims | To Report, or Not to Report – That Is the Question
E&O Claims | To Report, or Not to Report – That Is the Question By: Judd Genda & Robert Procter | Axley Attorneys One of the more frequent questions that we receive at the PIA Legal Hotline is whether an agent should report a potential claim to his or her E & O carrier. Usually, the facts…
Read MoreThe Dos and Don’ts of Unlicensed Customer Service Representatives & Employees
The Dos and Don’ts of Unlicensed Customer Service Representatives & Employees By: Judd Genda and Robert Procter | Axley Attorneys For as long as there have been independent insurance agencies, agencies have relied upon customer service representatives (CSRs) and other unlicensed employees to assist in their day-to-day operations. These unlicensed employees have become critical to…
Read MoreProtect the Goose that Lays the Golden Eggs: Perpetuation Planning & Selling Your Agency
Protect the Goose that Lays the Golden Eggs: Perpetuation Planning & Selling Your Agency By: Judd Genda | Axley Attorneys The last several years have seen an unprecedented number of insurance agency purchase and sale transactions. This flurry of activity has led to increased valuation and sale prices for agencies. Now is the time to…
Read MoreAnnuities – Looking Out for the Consumer’s Best Interest
Annuities – Looking Out for the Consumer’s Best Interest By: Robert Procter & Judd Genda | Axley Attorneys Governor Evers just signed into law a bill that will change the standards for selling annuities in Wisconsin from a “suitability” to a “best interest” framework. The best interest standard comes from model regulation advanced by the…
Read MoreWisconsin Adopts Model Travel Insurance Act
Wisconsin Adopts Model Travel Insurance Act By: Judd Genda & Amy Harriman | Axley Brynelson, LLP In the pandemic era, travel insurance has become just as essential to travel as packing a toothbrush. Travel insurance generally covers the loss of luggage, trip cancellation or delays, and medical emergencies. According to Forbes Magazine, travel insurance sales…
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